Address: 302 Bathurst Road, Katoomba, NSW 2780

No 1 Traveller Ranked on TripAdvisor
No 2 Best Value on TripAdvisor

Frequently Asked Questions

 

Below is a list of our most frequently asked questions, however please do not hesitate to call and speak to our friendly staff for assistance and local recommendations.

Why Book Direct?

When booking direct there are no third-party booking agent involved, you have direct contact with the hotel, better rates and more flexibility with your booking. 

What is the earliest check in time?

Standard check in is 2 pm, however early check ins are available on request, call 02 4782 1600.

What is the latest check in time?

Check in is available until 8 pm. Our office closes between 8pm and 7.30am.
However, we can organize a late check in for guests arriving after 8 pm and this can be arranged on the day of check in by calling the reception before 7pm on 02 4782 1600.

Do you have car parking?

Yes, all rooms have allocated car parking close to your room.  

Are all rooms non-smoking?

Yes, all our rooms are stricktly non-smoking, we have a designated smoking area away from rooms.

Are you pet friendly?

No, we are not pet friendly and cannot accommodate anyone travelling with pets except service dogs with prior arrangement.

Do you have room service?

Yes, room service breakfast is available from 7.00 - 9.30 am, place your order at reception by 8pm.

Do you have Internet access?

Yes, and it is FREE and unlimited for all our guests, you will find the password in your room.

Do you have a Pool / BBQ area?

Yes, we have outdoor saltwater swimming pool which is open from 9am -9pm (October – April).
We also have a BBQ at the pool which is free for our guests to use and we provide BBQ baskets with all necessary utensils at no charge.

How close are you to the town center and shops?

We are 1.2 km from the town center, where you will find cafes, restaurant, banks, supermarkets, pharmacies and shops.

What is the Cancellation policy?

We offer free cancellation up to 48 hours prior to check in. Cancellations made less than 48 hour prior to check in will incur the first nights’ accommodation being charged.